This Logistics Policy Statement (hereinafter referred to as the "Policy") outlines the terms and conditions related to the delivery of goods by www.ponyrunning.my (hereinafter referred to as "the Website").

1. Shipping Methods

1.1 We offer various shipping methods, and the available options will be displayed during the checkout process.

1.2 The shipping costs will be clearly indicated.

2. Order Processing

2.1 We will process orders within a specified time frame after receiving the payment.

2.2 We will make every effort to ensure timely delivery, but delivery dates may be affected by factors beyond our control.

3. Tracking Information

3.1 Once the shipment is dispatched, the User will be provided with tracking details to monitor the progress of their delivery.

4. Delivery Issues

4.1 In case of any delivery delays, lost shipments, or damage during transit, we will work with the shipping carrier to resolve the issue.

4.2 The User is advised to inspect the goods upon receipt and report any issues promptly.

5. International Shipping

5.1 For international shipments, additional customs clearance procedures and potential delays may apply.

5.2 The User is responsible for complying with any import regulations.

6. Returns and Exchanges

6.1 In the event of a return or exchange due to delivery-related issues, our return policy will apply.

7. Changes to the Logistics Policy

7.1 We may update this Policy from time to time to reflect changes in our shipping practices or other relevant factors.

7.2 The updated Policy will be posted on the Website.

This Logistics Policy is an integral part of our overall service commitment. By placing an order on the Website, the User agrees to the terms and conditions outlined in this Policy.