This Return and Exchange Policy (hereinafter referred to as the "Policy") governs the procedures and conditions for returning or exchanging products purchased on www.ponyrunning.my (hereinafter referred to as "the Website").

1. Eligibility for Returns and Exchanges

1.1 Products may be eligible for return or exchange within 15 days from the date of purchase, provided they are in their original condition.

1.2 Certain products may be excluded from the return or exchange policy.

2. Return Process

2.1 The User must initiate the return process by contacting our customer service.

2.2 The User will be provided with instructions on how to return the product, including the address to ship it to.

3. Exchange Process

3.1 If an exchange is desired, the User will follow the same steps as for a return and indicate the desired replacement product.

4. Refunds

4.1 Once the returned product is received and inspected, a refund will be issued in the original payment method.

4.2 The refund amount will include the purchase price of the product, excluding any shipping costs.

5. Damaged or Defective Products

5.1 In case of a damaged or defective product, we will handle the return or exchange promptly.

5.2 The User may be required to provide evidence of the defect.

6. Non-Returnable Items

6.1 Certain items, such as personalized or perishable products, may be non-returnable.

7. Changes to the Return and Exchange Policy

7.1 We may update this Policy from time to time to reflect changes in our practices or legal requirements.

7.2 The updated Policy will be posted on the Website.

Please note that this Policy is subject to applicable laws and regulations. By purchasing products on the Website, the User agrees to the terms and conditions outlined in this Policy.